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Services Provided by Missing Link

Managed Network Services

PostDateIconThursday, 04 February 2010 10:06 | PostAuthorIconWritten by Administrator | PDF Print E-mail
Network Management services include:
  • User Account / Mailbox Administration
  • System Resource / File Access Management
  • Technology Asset Inventory & Management
  • Extensive Network Documentation
  • Monthly Summary of Support Services
  • Specific Application Blocking by PC
  • Software License Management
  • Purchasing Assistance & Vendor Liason Services
  • Firewall / VPN Management
  • Annual Technology Review- Disaster Recovery Planning Assistance

Last Updated (Thursday, 04 February 2010 10:08)

 

Network Monitoring Services

PostDateIconThursday, 04 February 2010 10:09 | PostAuthorIconWritten by Administrator | PDF Print E-mail

Network Monitoring services include:

  • Backup System Monitoring
  • Internet Usage by PC or Application- Trend Analysis for Servers
  • Physical Equipment and Application Changes
  • Disk Space Utilization & RAID Array Integrity
  • Services / Application Availability
  • Antivirus Software Definitions / Status
 

Preventative Maintenance Services

PostDateIconThursday, 04 February 2010 10:10 | PostAuthorIconWritten by Administrator | PDF Print E-mail

Preventive Maintenance services include:

  • OS Patching / Updating
  • Automated Temporary File Cleaning and Drive Defragmentation
  • Redundant Virus / Spyware / Malware Scanning & Cleaning
  • Periodic Physical Cleaning
 

Corrective Maintenance Services

PostDateIconThursday, 04 February 2010 11:19 | PostAuthorIconWritten by Administrator | PDF Print E-mail

Corrective Maintenance services include:

  • Break / Fix (Labor Only) on Existing Systems
  • Guaranteed Response Times
 

Help Desk and Troubleshooting

PostDateIconThursday, 04 February 2010 11:34 | PostAuthorIconWritten by Administrator | PDF Print E-mail

Help Desk / Troubleshooting:

  • Customer Support via Onsite and Remote
  • Dedicated EMail and Phone Support
 

Other Services

PostDateIconThursday, 04 February 2010 11:36 | PostAuthorIconWritten by Administrator | PDF Print E-mail

Other Services offered by Missing Link Managed Services, LLC:

  • Postini SPAM Filtering
  • Automated Online / Offsite Backups
  • Smartphone Support (eg. Blackberry / iPhone)
  • Imaging Solutions
  • Service Level Agreements / Accelerated Service Level Agreement
 
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